November 24, 2025
The holiday season brings enough challenges without technology adding to the stress. Your customers are rushing to complete last-minute shopping, your staff is balancing family commitments, and everyone's stress levels are at their peak. The last thing you want is to disappoint or frustrate anyone due to preventable tech issues.
Consider this your essential Holiday Technology Etiquette Guide—because no business wants to be the one that spoils someone's day.
1. Update Your Online Business Hours Before You Get That Frustrated Call
Imagine a customer dashing across town during their lunch hour because Google shows you're open, only to find your doors locked. Don't create any unnecessary disappointment or frustration.
Make sure you update:
- Your Google Business Profile—the primary source for most searches
- Social platforms like Facebook, Instagram, Yelp where customers might check your status
- Your website banner to showcase holiday hours clearly
- Apple Maps—yes, it's still widely used
Example update message: "Happy Holidays! We'll be closed from Thursday, Nov. 28 through Sunday, Dec. 1 to spend quality time with family. Normal hours resume Monday morning—likely a bit turkey-hungover but ready to assist!"
2. Set Warm, Thoughtful Out-of-Office Replies That Don't Sound Robotic
If you're stepping away, avoid leaving customers wondering if you vanished into thin air. An effective auto-reply acts like a welcoming host—professional yet personal.
Sample out-of-office message: "Thanks for reaching out! We're closed for Thanksgiving from Nov. 28 to Dec. 1 but will respond promptly once we're back and recharged. For urgent matters, please call our support line at (XXX) XXX-XXXX. Warm wishes for a joyful holiday!"
3. Keep Your "Out of Office" Message Clear and Concise
There's no need to provide exhaustive travel itineraries. Customers don't require details about Aunt Carol's visit to Denver or Bob's "Friendsgiving" plans.
Besides being excessive, oversharing can pose security concerns. Stick to key information like response times and alternative contacts. Save personal anecdotes for your social channels.
4. Test Your Phone System Before It Tests Your Customers' Patience
During busy holidays, callers are often on tight schedules and already stressed. Ensure your voicemail greeting matches your current hours and directs callers correctly.
Pro tip: Give your business number a test call yourself. You might be surprised by outdated greetings from years ago!
Sample voicemail greeting: "Hello, you've reached [Business Name]. Our office is closed over the holiday weekend. Please leave a message and we'll get back to you Monday morning. If urgent, press 1 for our on-call support. Happy Holidays and thank you for your patience!"
5. Clearly Communicate Shipping and Delivery Deadlines Early
For businesses handling shipments or deliveries, it's essential to announce cut-off dates prominently and send timely reminders.
Nothing is more frustrating than late packages and disappointed recipients. Prevent missed expectations—and tough conversations—by keeping customers informed.
Your Success Formula: Clear Communication + Thoughtfulness = Happy Customers
Holiday tech etiquette is straightforward: set clear expectations, communicate with warmth, and honor your customers' time. These simple steps will reduce headaches and keep your business reputation shining bright.
Remember, the goal is not only to avoid errors but to make your customers feel valued—even when you're away.
Need expert help to ensure your systems and customer experience stay smooth and polished this holiday? Call us at 435-313-8132 or click here to schedule your complimentary 10-Minute Conversation. Let's explore easy strategies to keep your business running seamlessly while you enjoy some well-earned rest.
